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Hotel Excelsior, Lisbon
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Key details
About the Hotel
Rua Rodrigues Sampaio, 172,
Lisbon,
Portugal,
1150-282,
Lisbon Region
Hotel Excelsior Lisboa offers a combination of modern luxury and traditional charm in the heart of Lisbon. It is a 3-star property well-situated within walking distance of major attractions. Guests can enjoy comfortable accommodations, diverse dining options, and a range of amenities. The hotel serves as an ideal base for exploring Lisbon's historic center.
Location
Located just 2 km from both Museu Calouste Gulbenkian and St George's Castle, the hotel is central to Lisbon's attractions. The proximity to Liberty Avenue and Marquis of Pombal Square makes it easy for guests to explore the city. Lisbon Portela Airport is only 5 km away, providing convenient access for international travelers. Public transportation options are also readily available nearby.
Rooms
Each of the 80 air-conditioned rooms features contemporary decor, allowing guests to relax in comfort. Amenities include satellite TV, minibars, and private bathrooms equipped with complimentary toiletries. Many rooms also offer balconies or terraces, providing views of the vibrant city below. Daily housekeeping ensures that accommodations remain fresh throughout your stay.
Eat & Drink
Hotel Excelsior offers a complimentary continental breakfast served daily, ensuring guests start their morning right. The hotel features a restaurant that serves a mix of Portuguese and international cuisine for lunch and dinner. The cozy bar/lounge allows guests to unwind with their favorite drinks after a long day of sightseeing. Room service is also available for added convenience.
Leisure & Business
The hotel provides complimentary Wi-Fi throughout the property, along with a business center for corporate travelers. Safety features include a smoke detector and security system, ensuring guest safety during their stay. Additional services include car rentals and tour organization through the attentive reception staff. Other leisure facilities include a serene spa for relaxation.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Bed!
The bed was incredibly comfortable, providing a restful sleep during our stay, with plush pillows that made all the difference.view full review
Spacious Rooms!
We were pleasantly surprised by the large room that accommodated our group perfectly, offering plenty of space to relax and unwind.view full review
Delicious Breakfast!
The breakfast spread was excellent, featuring a variety of tasty options that helped kickstart our day.view full review
Immaculate Cleanliness!
The hotel was spotless, enhancing our comfort and giving us peace of mind during our stay.view full review
General
No smoking on site
Wi-Fi
No parking
24-hour reception
No pets allowed
Security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Services
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Bar/ Lounge area
Business
Business centre
Fax/Photocopying
Children
Cots
Children's buffet
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Rua Rodrigues Sampaio, 172,
Lisbon,
Portugal,
1150-282,
Lisbon Region
Map view
street view
Rua Rodrigues Sampaio, 172,
Lisbon,
Portugal,
1150-282,
Lisbon Region
City landmarks
Castle
Castle of Sao Jorge
2.6
km
Square
Praca do Comercio
2.2
km
Square
Rossio Square
1.5
km
cnrs Rua de Santa Justa & Largo do Carmo
Santa Justa Lift
2.0
km
Church
Miradouro da Senhora do Monte
2.0
km
Museum
Calouste Gulbenkian Museum
1.4
km
Market
Time Out Market Lisboa
2.4
km
Church
Lisbon Cathedral
2.1
km
Park
Parc Eduardo VII
940 m
Church
Miradouro Sao Pedro de Alcantara
1.5
km
Museum
National Museum of Ancient Art
2.5
km
Church
Church of Sao Roque
1.7
km
Museum
Dr. Anastacio Goncalves House-Museum
720 m
Square
Graca Church and Convent
1.7
km
LisbonPortugal
Bairro Alto
1.8
km
Museum
Alfama
2.2
km
Rua Augusta 2 Praça do Comércio
Arco do Triunfo
2.1
km
Garden
Natural History Museum and Botanical Garden
1.2
km
Historic Site
Reservatorio da Patriarcal
950 m
Church
Igreja do Menino Deus
1.9
km
Rua das Portas de Santo Antao
Casa do Alentejo
1.2
km
Event hall
Lisbon Coliseum
1.1
km
Garden
Miradouro do Torel
1.1
km
Park
Estufa Fria
650 m
Church
Convento de Sao Pedro de Alcantara
1.1
km
Museum
Arpad Szenes
730 m
Monastery
Church of Sao Vicente of Fora
2.1
km
Museum
The National Museum of Contemporary Art
2.1
km
Estacao de Metro do Marques de Pombal Praca Marques de Pombal
Estatua do Marques de Pombal
720 m
Nearby
Avenida da Liberdade
Avenida da Liberdade
460 m
Restaurants
O Sinal
110 m
Rua Camilo Castelo Branco 28 Marques de Pombal
Hotdog Lovers
230 m
Avenida da Liberdade
Pasteleria Uniao
330 m
Rua do Conde de Redondo 94 96
Santos & Cerveira
170 m
Rua Rodrigues Sampaio 112A
Sapore
460 m
Avenida Sidonio Pais 2-B
Pasta House Rato
440 m
Rua Duque de Palmela 30
Associacao Caboverdeana
360 m
Rua Duque de Palmela 2
Cantinho do Sol
310 m
Rua de Santa Marta 84
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Convenient Location
Functional Furniture
Mixed Service Attitude
Limited Dining Options
6.2/10
Nice
Rooms
6.3
Location
7.5
Service
6.8
Dining
5.7
Guest reviews
6.2/10
based on 12 reviews
2.5/5
based on 469 reviews
6.8
6.8/10based on 3579 reviews
#308 of 327 hotels in Lisbon based on Tripadvisor
Julie
United Kingdom,
April
2024
6.4/10
The hotel offers a mix of positives and negatives in an overall satisfactory stay. The rooms were recently renovated and even had a balcony, with basic but comfortable amenities, albeit in need of updates. The location is very convenient, especially close to a metro station, while the service had some friendly interactions but also some passive and disinterested moments. The dining experience had its ups and downs, and the facilities provided a decent overall experience.
Rooms
7.0
The rooms were comfortable but basic, located at the rear of the hotel, smelt a bit like a toilet. In need of updates but had a balcony for a nice touch.
Service
5.0
Mixed service with moments of friendliness but also some passive and disinterested interactions. Could improve in responsiveness.
Location
8.0
Convenient location close to a metro station, making it easy to manage connections. Near the central area for quick access to attractions.
Dining
6.0
The dining experience fluctuated with some average offerings but also fresh Portuguese bread rolls and a variety of toppings. Room for enhancement in overall quality.
Facilities
6.0
Facilities were adequate with room for improvements, consider upgrading to provide a more pleasant stay.
Harry
United States,
March
2024
6.0/10
The hotel's location is convenient, near public transportation hubs. Although the rooms are old and need updates, they are clean and comfortable. The service was lacking, with limited assistance offered. The dining options were not varied and did not meet expectations.
Rooms
7.0
The rooms are old and in need of a makeover, but they are very clean and comfortable. My room on the second floor facing the inner court was quiet.
Service
5.0
The service was disappointing. Staff members had difficulty communicating and were unwilling to assist in crucial situations.
Location
8.0
The hotel's close proximity to the metro station and easy access to transportation options make it a convenient choice.
Dining
5.0
The dining experience was subpar, lacking variety and not meeting the expected standard for a 3-star hotel.
Facilities
6.0
Facilities could be improved to enhance the overall guest experience.
Muriel
United Kingdom,
January
2024
5.0/10
I wouldn't bother staying here despite its good location; it's too old and tired. The rooms had functional furniture and AC, which proved helpful when it got cold at night. However, what I paid for the room needed insistence with no other compensation or apology.
Rooms
5.0
The rooms had functional furniture and AC, which proved really helpful when it got cold at night. The room needed insistence on what I paid with no other compensation or apology.
Service
7.0
The staff hadn't responded to my emails regarding my booking, but were helpful once we arrived. Sandra, a lady from the front desk, was very warm and willing to help and provide useful information. However, the service was marred by a very rude female receptionist.
Location
6.0
The hotel is further out of town than we thought it would be but is accessible from the metro and bus stops nearby. It is close to the main avenue and the metro station.
Dining
5.0
The dining experience was very poor with only a few fruit jams, one kind of cheese, and meat for such a price. The food content was disappointing for the cost.
Facilities
5.0
The 'business center' offerings were limited to non-existent, but they did offer usual services like dry cleaning, housekeeping, laundry, and tours/ticket assistance.
William
United Kingdom,
October
2023
5.8/10
The hotel's location is fantastic, just a short walk from the city center and many attractions. The rooms were clean, but the bathroom was in need of attention, which was disappointing. The service was friendly overall, though there were some language challenges. The dining options were average, but the breakfast was not exceptional. Despite the minor drawbacks, the hotel offers decent value for what I needed during my stay.
Rooms
5.0
The rooms were clean but needed a makeover. The bathroom was in poor condition with visible mold, which was a letdown.
Service
7.0
The service was friendly and professional, although there were some difficulties communicating in English at times.
Location
7.0
The hotel's location was convenient for walking to attractions and shopping, but it was more focused on business and lacked a lively atmosphere.
Dining
6.0
The dining experience was average, with standard continental options for breakfast.
Facilities
5.0
The hotel did not have all the expected facilities, such as a minibar despite being advertised. The business center offerings were limited, which was a downside.
Jill
United States,
August
2023
6.8/10
The hotel had varied room sizes, with some being spacious while others were small for the price paid. The service was exceptionally friendly despite some language challenges. The location was convenient, close to the subway station, although more geared towards a business area. The dining experience offered standard continental options but lacked variety. Overall, it provided good value for the price paid.
Rooms
7.0
The rooms varied in size, from spacious to small for the price paid.
Service
8.0
The service was friendly, although there were some language challenges.
Location
7.0
The location was convenient, close to the subway station, but more business-oriented.
Dining
6.0
The dining experience offered standard continental options but lacked variety.
Facilities
6.0
Basic facilities were available on request.
Paul
United Kingdom,
August
2023
7.4/10
The hotel's location is very convenient near the Metro station and the Marques Pombal square, making it a great choice. The rooms were comfortable but basic, with limited space due to the bed taking up most of the room. The service was exceptionally friendly and went above expectations. The dining options were sufficient but not the best value for money.
Rooms
7.0
The room was comfortable but basic, with limited space due to the bed taking most of the room.
Service
9.0
The service was beyond expectations and very friendly.
Location
8.0
The hotel's location is very convenient near the Metro station and Marques Pombal square.
Dining
6.0
The dining options were sufficient but not the best value for money.
Facilities
7.0
Basic facilities were efficient but not exceptional.
Harold
United States,
August
2023
5.8/10
The hotel's location is convenient, close to a metro station and the city center; however, it's more suited for business guests than younger crowds. The service was friendly but could have been more responsive to pre-arrival emails. The dining options were basic but included fresh Portuguese bread rolls, which was a nice touch. The rooms were extremely small and could get noisy at times. The overall value for money was decent, considering the proximity to amenities.
Rooms
5.0
The rooms were so small that I couldn't even open the wardrobe as it was blocked by the bed.
Service
7.0
The service was friendly and helpful, although they could improve on email responsiveness.
Location
6.0
The hotel is very close to a metro station, making it convenient for commuting. However, it's more business-oriented and may not offer as much entertainment for younger guests.
Dining
6.0
The dining options were basic, but the fresh Portuguese bread rolls were a nice addition.
Facilities
The hotel offers dry cleaning, housekeeping, laundry services, and tours/ticket assistance.
Harry
United Kingdom,
July
2023
6.6/10
My stay at the hotel was quite pleasant overall. The rooms, although basic, were comfortable and located at the rear of the hotel. The breakfast spread was decent, offering a varied continental selection from 7:00 am to 10:00 am. The service was a mix of noisy moments with polite interactions, like the staff member Sandra. The hotel's proximity to the city center and metro station was convenient for exploring.
Rooms
7.0
The room was comfortable but basic, with no great views from the rear location.
Service
6.0
The service was a mix of blasting noise and polite interactions with the staff, especially Sandra.
Location
7.0
The hotel's location is very good, close to subway, bus, and the Marquês do Pombal hub, although the facilities need updating. It's convenient but not as shown in pictures.
Dining
7.0
The dining experience was satisfactory, offering an average selection to 3-star hotel standard in a comfortable restaurant.
Facilities
6.0
The facilities could use some updates but overall were functional for a pleasant stay.
Arthur
United Kingdom,
June
2023
5.6/10
The hotel room was clean, but the bathroom had mold, and it was so small that we couldn't even open the door fully. The breakfast was disappointing. The staff was a mix of helpful and unhelpful, and the location was convenient but lacked nearby shops. The dining options were average, and the hotel lacked some basic facilities.
Rooms
5.0
The room was clean but very small.
Service
6.0
The staff had a mixed attitude, some were helpful, some were unhelpful.
Location
7.0
The location was convenient, but lacked nearby shops.
Dining
6.0
The breakfast was average and repetitive.
Facilities
5.0
Lacked basic facilities.
George
United Kingdom,
May
2023
6.8/10
The hotel has a convenient location, near public transportation options, making it excellent for our group. The rooms, though small, turned out to be quite comfortable once we settled in. The dining experience offered fresh Portuguese bread rolls, a nice touch, but the variety was limited. Service was a mix; while some staff were friendly and helpful, others seemed disinterested and reluctant to assist with emergencies. The overall value for money was decent but could be improved with better service.
Rooms
8.0
The rooms were a bit small but comfortable once we got used to them. The furniture was functional, and the AC was helpful when it got cold at night.
Service
6.0
The staff had a mixed attitude, with some being very friendly and helpful while others were uninterested and uncooperative.
Location
9.0
The hotel's location is perfect, near public transportation options and convenient for business travelers.
Dining
5.0
The dining experience was poor with limited options for the price offered.
Facilities
7.0
The hotel offers dry cleaning, housekeeping, laundry services, and assistance with tours and tickets.
Convenient Location
Mixed Service Attitude
John
United States,
May
2023
8.4/10
My stay at the hotel was fantastic! The rooms were clean, well presented, and very comfortable. The service by the staff members was very helpful and professional. The location is excellent, with the Metro station very close by and popular tourist attractions within a walkable distance. The dining experience was good, although it could have had more variety considering the price. Overall, a great value for money.
Rooms
9.0
The rooms were clean, well presented, and very comfortable.
Service
9.0
The staff members were very helpful and friendly.
Location
9.0
The location is excellent, very close to the Metro station and within a walkable distance to the city center.
Dining
7.0
The dining experience was good, but could have been more varied for the price.
Facilities
8.0
The facilities were very good with organic products.
John
United Kingdom,
May
2023
6.4/10
The hotel had some issues with small and noisy rooms that were not adequately prepared for guests and in serious need of renovation. On a positive note, the staff was friendly and helpful, with efficient service despite late-night disturbances from noisy guests.
Rooms
5.0
The rooms were small, noisy, and urgently needed a makeover. We couldn't even fit our suitcases inside due to the cramped space and hitting furniture.
Service
7.0
The staff were efficient, courteous, and very helpful, despite disturbances at 1 a.m. from loud guests. They printed my flight boarding pass without any issues.
Location
8.0
The hotel is well-located for downtown access but might not be ideal for younger guests looking for lively nightlife options. Close to metro stations and transport facilities.
Dining
6.0
The dining options were basic with limited choices, but the service was attentive. Not the best breakfast experience compared to other hotels at a lower price.
Facilities
6.0
The hotel provides essential facilities like laundry, tours/ticket assistance, and housekeeping, despite needing improvement in room quality.
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